Privacy

Stand Alone Charity is a registered charity in the UK (Charity No. 1154710). This privacy policy explains how we use any personal information we collect about you when you use and interact with this website.

Topics

What information do we collect about you?

How will we use the information about you?

Fundraising

Access to your information and correction

Cookies

What information do we collect about you?

We collect information about you when you register with us for a support group, workshop or training session or sign up for our newsletter. We also collect information when you provide feedback about our charity, send an enquiry via our web form, or take part in research opportunities. Website usage information is collected using cookies.

How will we use information about you?

We collect information about you to enable us to do the work of the charity and to enable us to meet our charitable aims and objectives. The information that you give us enables you to enrol onto our support groups and workshops; it enables you to take part in research opportunities; and to send you updates in the form of newsletters and/or updates on how your donations have been spent.

If you have registered for a support group or workshop, we may use the information you give us when you register to send you a feedback form or follow up an incident in line with our safeguarding policies.

We process your information via our own website, and via our third-party processing partners. These partners enable us to offer ticketing, surveying, newsletter and fundraising functions. The third-party processing partners we use are: Eventbrite (ticketing), Salesforce (support group registration), SurveyMonkey (impact surveys), MailChimp (newsletters) and JustGiving (donations).

We use your information collected from the website to personalise your repeat visits to our website.

Stand Alone Charity will not share your information with any other third-party without seeking explicit prior consent to do so, unless an incident occurs that requires us to do so as part of our safeguarding policies and procedures.

The data that we hold about you is processed and stored securely, and in accordance to EU legislation.

Fundraising

We update people about our fundraising activities via our newsletter.

With consent, we send interested parties information about our fundraising campaigns as part of our newsletter. If you have consented to receive communications around our fundraising campaigns, which are included in our newsletter, you may opt out at a later date.

If you no longer wish to be contacted with our newsletter, please click here.

Access to your information and correction

You have the right to request a copy of the information that we hold about you, to change it or to request that it be deleted at any time.

If you would like a copy of some or all of your personal information, please email or write to us at the following address: Stand Alone Charity, 34b York Way, London, N1 9AB.

We may make a small charge for this service.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

If you would like us to delete your information, please email [email protected] or write to the address above. The charity will respond within 28 days.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result

Other websites

Our website contains links to other websites. This privacy policy only applies to this website, so when you link to other websites you should read their own privacy policies.

Changes to our privacy policies

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on February 14th 2018.

How to contact us

Please contact us if you have any questions or concerns about our privacy policy or information we hold about you:

Email: [email protected]

Write to: Stand Alone, Impact Hub Kings Cross, 34b York Way, London, N1 9AB.

How to make a complaint

If you have a concern about the way we are handling your personal information or wish to clarify any of the information in this policy – in the first instance please use the contact details above, and we can help to better inform you about what we are doing to protect your data.

If you are unsatisfied with our information rights practices, and we have not provided a satisfactory answer to your concern after contacting us, you can complain to the Information Commissioner’s dedicated helpline: 0303 123 1113.